Return and Refund Policy

Last Updated: March 29, 2025

1. Return Policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at management@frwd-lb.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at management@frwd-lb.com

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exceptions / Non-returnable Items

Specific categories of goods shall be exempt from return or exchange. These include, inter alia, customized products, special orders, personalized items, personal care products (including socks and sports bras), goods purchased during a sale, and gift cards. Unfortunately, we cannot accept returns on sale items or gift cards.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: We offer exchanges for cash on delivery (COD) orders, but refunds are not available for COD payments.

If more than 15 business days have passed since we’ve approved your return, please contact us at management@frwd-lb.com.